Senior and hands-on.
Every engagement is led and delivered by the person diagnosing the problem and advising on the solution. There are no junior delivery layers or handoffs between the person who scopes the work and the person who completes it.
Renewals, deal support and revenue operations don't get the spotlight.
They get the job done.
Whistworks helps organizations diagnose problems, strengthen existing functions and build new ones across both revenue teams and the functions that support them.
When to act
Eight signs it’s time to bring us in.
When several of these appear together, the problem may be larger than any one process. It is worth examining how the function itself is set up and run.
- 01 Processes are undefined or lacking consistency.Similar requests follow different paths, produce different outputs and require different levels of effort.
- 02 Ownership and governance are unclear.No one can clearly say who owns the outcome, who makes the final decision or when an issue should be escalated or to whom.
- 03 Too much reliance on tribal knowledge.Processes are poorly documented, exceptions and decisions are not consistently recorded, and the context remains with the people involved rather than in a reliable shared repository.
- 04 The intake model cannot scale.Requests arrive through too many informal channels, making demand difficult to see, priorities hard to set and workloads difficult to manage.
- 05 Handoffs add work instead of advancing it.The model may include redundant handoffs, omit necessary ones, or rely on handoffs that are unclear or inconsistently followed.
- 06 Lacking a consistent renewal motion.Preparation, customer engagement, risk review and escalation do not follow clearly defined stages, timelines or ownership, and are not supported by consistent metrics or documentation.
- 07 Managers have too little time to lead.Operational friction, recurring exceptions, unclear ownership and day-to-day escalations consume the time needed for coaching, development and forward planning.
- 08 The business has outgrown the current operating model.Volume, governance requirements, commercial complexity, product dependencies and cross-functional involvement have increased, but the function still operates as though they have not.
A practice built on firsthand experience of what works and what doesn’t.
Experience earned by building teams and functions, leading people and working through decisions that affect revenue, customers and how teams operate.
Whistworks draws on 15 years spent building and leading teams across renewals, deal support, quoting and revenue operations. That work has meant being accountable not only for how these functions operate, but also for the people running them and the commercial outcomes they support.
The experience includes establishing new functions, improving existing ones and leading teams through periods of growth, change and operational strain. It has also involved working with senior leaders and cross-functional teams on decisions affecting customers, revenue, risk and people.
We’ve seen strong models, broken ones and some that look sensible on paper but fail in day-to-day use. We also know there is no universal blueprint: the right answer must fit the organization, the people doing the work and the complexity involved. That gives us a practical basis for assessing where the problem sits and how to address it.
Whistworks takes on a small number of engagements at a time, keeping the work senior, direct and hands-on.
Our focus is simple:
bring clearer ownership, stronger execution and better management visibility to renewals, deal support and revenue operations.
Our approach
How we work.
Six principles that shape every engagement, from a focused review to the optimization or build of an entire function.
Clear scope from the start
Each engagement begins with a defined question, intended outcome and clear boundaries. The scope changes only when the evidence shows that a wider problem needs to be addressed.
Operating model first.
We clarify ownership, decision rights, workflows, handoffs and management cadence before recommending systems or technology. Tools should support a sound operating model, not compensate for a weak one.
Practical, documented outputs.
Findings lead to clear priorities, practical actions and working documents. Each output is designed for your team to use, maintain and adapt as the function evolves.
Clear about where we can add value.
Whistworks focuses on diagnosing, optimizing and building the way a function operates. We can define what supporting systems need to enable, but system configuration, application development and outsourced operational ownership sit outside our engagements.
Built for your team to own.
The objective is not ongoing dependence. Ownership, documentation and management routines are put in place so your team can continue running and improving the work after the engagement ends.
Our services
Diagnose the problem. Improve the function. Build what’s missing.
These descriptions show where Whistworks can provide focused advice, structured assessment or hands-on involvement, depending on the issue and desired outcome. The pricing section below outlines the typical scope, outputs and starting investment for each engagement. If the right starting point is not yet clear, begin with a discovery call.
Discovery
call
Choose this when you want to explore Whistworks’ services and expertise and discuss what kind of support may be appropriate for your situation. It is an introductory conversation, not a written assessment.
Focused
review
Choose this when the issue is specific and already understood: a stuck approval path, an unclear handoff, a reporting question, or a management decision that needs an experienced outside view.
Assessment and action plan
Choose this when several symptoms appear connected or the root cause is unclear. Whistworks examines the current model across stakeholders, workflows, decision rights, data, and management practices before setting priorities.
Optimization or build
Choose this when an existing function is no longer keeping pace, or when a new one needs to be established. The work defines how the function should be structured, governed and managed, then translates that model into processes, handoffs, metrics and a practical rollout plan.
Ongoing
advisory
Choose this when you need recurring senior support across quoting, renewals, revenue operations, and people management, without creating a new permanent role or commissioning a separate project for every decision.
What the work delivers
Practical structure your team owns.
Every engagement starts with a clearly defined problem, decision or objective. The work turns it into clear responsibilities and decision rights, documented processes and handoffs, useful measures and management routines your team can apply, maintain and improve.
Clear responsibilities and decision rights.
Named owners, defined responsibilities, decision authority, escalation paths and thresholds that make accountability clear.
Documented processes and handoffs.
Mapped stages, inputs, outputs, checkpoints, service levels and exception paths that make the work easier to follow and less dependent on individual knowledge.
Measures and routines.
Relevant metrics, risk definitions, dashboards and review cadences that show what requires attention and support timely decisions.
Scope and pricing
Pricing reflects the problem we're solving.
Engagements are priced according to the problem and intended outcome. The Focused Review has a defined scope and fixed fee. Broader engagements are tailored once the complexity, timeline and level of involvement are clear.
Start here.
Discovery call
Explore Whistworks’ services and expertise, discuss your situation and determine what kind of support may be appropriate. This is an introductory conversation, not a written assessment.
Engagement options.
Focused
Review
€2,000
For a specific problem you can already name. A focused review produces a concise action memo.
- Targeted review of relevant material
- Two 60-minute working sessions
- Written findings and prioritized recommendations
- Clear next step, including whether a broader assessment is warranted
Assessment and Action Plan
from €5,000
For broader symptoms or unclear causes. Establishes what must change, why, and in what order.
- Stakeholder interviews and current-state review
- Root-cause, gap and dependency analysis
- Prioritized action plan with owners and sequencing
- Success measures and leadership readout
Optimization
or Build
from €12,500
Improves an existing function or establishes a new one from the ground up.
- Operating model for structure, roles, decision rights and capacity
- Defined intake, workflows, handoffs, service levels and escalations
- Metrics, dashboards and management cadence
- Rollout plan, operating playbook and practical team guidance
Ongoing
Advisory
from €3,200
Reserved senior support, including up to four advisory sessions per month and review of agreed decisions and working documents between sessions.
- Senior input on decisions and working documents
- Regular operating and management reviews
- Coaching for managers and team leads
- Guidance as priorities, risks and operating needs change
Not sure which fits? You do not need to decide before the discovery call. Optimization or Build includes the diagnostic work needed to confirm scope. If Whistworks has already completed a relevant Assessment, that work is carried forward rather than repeated or charged twice.
Pricing note. Prices shown are exclusive of VAT; VAT will be added where legally applicable.
Start a conversation
Tell us what you need to
Tell us what you need to
diagnose, optimize, or build.
Share the situation and the outcome you are seeking. We’ll begin with a no-charge conversation to explore the context and discuss the most appropriate next step.